Choice Splash Customer FAQs
Questions about the Purchase
Who is Choice Wireless?
Choice Wireless is a premier telecommunications company offering affordable, quality cell phone service to North America and the Caribbean. Choice Wireless is a subsidiary of Commnet Wireless, an ATN International (NASDAQ:ATNI) telecommunications company owning and operating advanced wireless, wireline, and both terrestrial and submarine fiber optic networks in North America and Internationally.
How will customers benefit from this merger?
One of your most important benefits will be the ability to go to one company for a full range of telecommunications services, including wireless, home phone and Internet. This will not only make things more efficient for our customers, but it will allow us to offer competitive pricing and attractive service packages.
What will happen to the Atom Splash brand?
The Atom Splash brand will be transitioned to Choice Splash and will be serviced and maintained by Choice Wireless, LLC.
Will my service be interrupted?
You can expect absolutely no service interruptions. This will be a smooth transition and all services and plans will remain functioning without interruption.
Do I need to change my Internet equipment?
No change to equipment is necessary. Your existing equipment will continue to provide all your current broadband Internet options at your servicing address.
Will my coverage area change?
The coverage area currently remains the same. As we continue to improve our product and service offerings, changes may occur and new plans may become available as a result of our enhanced network build out. However, you will be notified in advance of any changes that could impact your existing coverage area.
Can I keep my rate plan?
Currently, you may stay on your existing rate plan. As we continue to improve our product and service offerings, changes may occur and new plans may become available. However, you will be notified in advance of any changes that could impact your existing rate plan.
Can I get new services?
Yes! Choice Wireless offers a variety of wireless phone and home phone services that are available to you contract-free. More service offerings can be viewed here: http://us.choice-wireless.com/plans.html
Who do I contact if I need help?
We are always happy to answer any questions about your service or account.
Contract, Billing & Payment Questions
Can I cancel my Choice Splash or Atom Splash contract due to this purchase?
There will be no changes to your contract as a result of this purchase. Should you choose to disconnect before fulfilling your existing contract, you may be subject to an Early Termination Fee if established on your contract.
Should I renew my service with Choice Splash?
Yes! We appreciate your business and look forward to continuing to serve your communication needs. Additionally, we are building the best wireless network in your area and look forward to assisting with your wireless needs. Therefore, there is no reason not to renew your contract with us.
Will my account number change?
Your account number will currently remain as-is but will change in the near future. You will be notified by email, and on all new billing statements, of any new account numbers.
Will my bill look the same?
Your billing statement will continue to be communicated by email but may change slightly in look and layout.
Can I pay my bill the same way?
You may currently pay your bill using the same methods you are using now, including the auto-draft payments through your card on file.